Privacy Policy
Privacy Policy
This Privacy Policy describes how http://www.393pharmacy.com.au (the “Site” or “we”), which is owned and operated by Minnehan ALG Pty Ltd T/A 393 Pharmacy (ABN: 96 645 627 345), collects, uses, retains, and discloses your Personal Information when you access, utilise a service or purchase goods from the Site.
Some of the personal information we collect is required by law for the purpose of delivering pharmaceutical or other health care. We may not be able to provide certain services or goods if you decline to provide complete and accurate personal information.
We will assume you consent to collection, use, retention, and disclosure of your personal information in the manner specified in this Privacy Policy (which may change from time to time) until you tell us to the contrary by contacting us using our contact details below.
Our Privacy Policy applies in addition to the 393-terms-and-conditions of the Site.
Kinds Of Information Collected
Our collection, use, disclosure and retention of personal information is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The kinds of personal information we collect and hold will depend upon the reasons for, or circumstance of, its collection. It may include, amongst other things:
- your name and contact details;
- other personal information you give us when you request a good or service from us. This information may include: your requirements with respect to specific goods or services; your opinion or preferences with respect to any of our goods or services, payment details, or your preferred payment method;
- information contained in any communications between you and us;
- information contained in an application form or other document given to us;
- payment and transactional information about your acquisition and use of our goods and services;
- activity with our digital or online services; and
- any information we are required to collect by law.
How We Collect Your Personal Information
It is our usual practice to collect personal information directly from you or your authorised representative.
We collect personal information in a number of ways, including:
- by email,
- over the telephone;
- through written correspondence;
- through the completion of forms;
- your access of our products and services;
- in-person interactions with you;
- through our website or social media;
- at seminars, events and functions; and
- from third parties, such as our service providers and suppliers
Site Visit Information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the duration of your visit, the information you downloaded and the type of Internet browser you used.
We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our website.
Access & Sharing Of Your Information
We may disclose personal information to our employees or service providers who reasonably need access to render services or supply goods to you, in accordance with this Privacy Policy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our legal rights.
You have the right to access the personal Information we hold about you, to transfer it to a third party, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. We will respond to your request for access or correction within 30 days from receiving your request.
We may ask you to put your request in writing and pay a reasonable fee to us before providing requested access. This fee is to cover any reasonable expenses incurred by us in facilitating an access request, such as locating, retrieving, reviewing and photocopying costs where applicable. If we are not able to provide you with access or modification to your personal information held by us, we will tell you the reasons why this is the case.
If you follow links from our Site to a third-party Site, please note that we are not responsible for and have no control over their privacy policies and practices. Such links are provided solely for your convenience and is not an endorsement or approval of the other services.
Security Of Your Personal Information
We have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Our service providers who handle personal information must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information. All staff are subject to confidentiality agreements in relation to personal information.
Hard copies of any personal or sensitive information are stored in a secure area with restricted access, either on our premises or in secured external storage.
Where information we retain is no longer accurate or needed, and where we are not required under law or court/tribunal order to retain that information, we will take all reasonable steps to permanently de-identify and destroy that information securely and appropriately.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.
We use the following types of cookies on our Site:
- Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
- Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
- Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; and
- Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to tailor advertisements around your interests. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies.
Overseas Or Cross Border Disclosure Of Information
Some of our trusted service providers such as technology or data storage providers may be located outside of Australia, including the United States of America, New Zealand, Taiwan, the Philippines and Singapore.
Where information may be disclosed to overseas recipients, we will take reasonable steps to ensure that the international third party uses your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Direct Marketing
We may use or disclose your personal information for the purpose of marketing, informing you about our services, upcoming promotions, training and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out any time by:
- advising us if you receive a marketing call that you no longer wish to receive these calls.
- using the unsubscribe facility that we include in all of our marketing communications to opt-out of receiving those messages.
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
We will not disclose your personal information to third parties for marketing purposes without your consent.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We reserve the right to update, change or replace any part of this Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Complaints Or Queries
After reviewing this policy, if you have any questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at privacy@393pharmacy.com.au or by mail using the details provided below:
393 Pharmacy
Attn: Privacy Officer
393 Military Road, Mosman, NSW, 2088
If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992, by email enquiries@oaic.gov.au or by using the contact details on the OAIC website.
To help meet your health care needs we may hold and use records, including your name and address details, your medication record and other health care information that you or your treating doctor or other health practitioner may need to provide to us. This personal information be used only for the purposes of meeting your health care needs, unless you consent to its use for other purposes, or the law permits its use for other purposes.
For example, the law requires us to collect personal details contained in your prescriptions (which is where we get most of our information about you) and, in some jurisdictions, we are required to collect some information like your driver’s licence number when supplying medicines containing pseudoephedrine.
For some services we will not need to collect any personal information. You need to be aware that if you do not provide us with certain information about yourself, in some circumstances we may be unable to provide a service that you require.
Direct Marketing
If we hold information about you, for example, as part of a loyalty program, this information may be used for marketing purposes. If you do not wish to receive marketing communications from our pharmacy you can tell us and we will take steps to have your name removed from our pharmacy’s loyalty program marketing list.
Our Disclosure & Information Practices
In accordance with other related policies on confidentiality, computer access and security, personal information we hold is stored in a secure manner and is not disclosed to any other person or organisation without your consent. However, we may need to provide your information to other health service providers if it is necessary to help us to provide services to you.
Special Pharmaceutical Services & Activities
Some activities such as Medication Management services or research activities will have privacy practices and consent forms specific to the activity. If our pharmacy is part of the team involved in that activity, we are required to meet our privacy obligations for that activity whether they arise under the Act or otherwise.
How You Can Gain Access To Information
You can request access to personal information we may hold about you. If you make such a request, we will ask you to complete a form for this purpose.
You can also request that corrections be made to your information we may hold about you. There is no charge for lodging a request to access your information. However, we may make a small charge for our time involved in providing this information and for associated costs such as photocopying